Cancellation and Refund Policy

Introduction

Welcome to Astromoksh! Your satisfaction is our priority. This Cancellation and Refund Policy outlines the terms and conditions for cancelling orders and requesting refunds for products purchased from our website.

Order Cancellation

Orders can be cancelled before they are shipped. To cancel an order, please contact our customer support team at astromoksh23@gmail.com or +91-9377154026.

Cancellation Fees

Cancellation requests made after the order is processed but before shipment may incur a cancellation fee of 5% of the total order value.

Refund Eligibility

We offer refunds for the following reasons:

Refund requests must be made within 2 days of receiving the order.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at astromoksh23@gmail.com or +91-9377154026.
  2. Provide your name, reason for the refund, and any relevant evidence (such as photos of damaged or defective product).
  3. Our team will review your request and notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exceptions

We do not offer refunds for the following:

Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us at: